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Jobs

Application Support Manager

Jobtitel:
Application Support Manager
Datum:
05.08.2022
Beschreibung:

We make it GmbH is a company operating nationally in Switzerland, which has a high level of competence in the personnel services sector thanks to many years of successful experience.

Concentration of placement activities on the core areas of industry, technology, office/administration, engineering, pharmaceuticals

and IT. We make it GmbH places the highest demands on quality, ethics and discretion.

For our Client who is based in Bern we are searching for Application Support Manager (m/w/d).

 

Application Support Manager

 

Background.

The Associate Director Inventory and Warehouse Management is responsible for independently analyzing,
documenting, and communicating requirements for systems and data related changes needed within the CSL
Behring and Seqirus logistics and warehousing business processes. Solutions areas may include Enterprise
Resource Planning, Extended Warehouse Management, workflow automation, Mobility and similar applications.

This role is for coordinating demand management activities as a I&T representative and for providing assistance
on the development of Global Supply Chain and Warehousing activities for CSL Behring and Seqirus. This role
will be working directly with the CSL/Seqirus business members on all activities relating to Inventory and
Warehouse Management areas requiring great communication and problem-solving skill sets.

The Associate Director Inventory and Warehouse Management will analyze business and technical processes
to develop new and modified business processes as well as solutions. This role requires knowledge of
requirements elicitation techniques, software/system development lifecycle, and business analysis deliverables.

The Associate Director Inventory and Warehouse Management will work with the Managed Service provider to
ensure all CSL/Seqirus standards, process and validation activities (if needed) are completed and done
correctly.

 

Task and Responsibilites:

Assists the ERP PTI Lead and the Solution Integrator to coordinate demand management activities in a
managed services environment.
Utilizes specific techniques to elicit requirements from CSL Behring and Seqirus business stakeholders,
analyzes, organizes, documents, and validates the resulting requirements, and communicates and secures
agreement on the requirements across all stakeholders

  • Assists the ERP PTI Lead and the Solution Integrator to coordinate demand management activities in a
    managed services environment.
  • Utilizes specific techniques to elicit requirements from CSL Behring and Seqirus business stakeholders,
    analyzes, organizes, documents, and validates the resulting requirements, and communicates and secures
    agreement on the requirements across all stakeholders.
  • Establish relationships with Run / Project team members, CSL Behring and Seqirus
    Inventory/Warehousing stakeholders, and liaises between the business and technical members of the PTI
    team (CSL/Seqirus and the Managed Service Provider), ensuring that the team understands the business
    customer needs.
  • Build and update models, diagrams, information flows and other documentation to describe business
    processes, conceptual information models, organizational structure, and business area context and/or
    system requirements.
  • Analyze the current environment for repetitive issues and activities that can be solved proactively rather
    than reactively.
  • Supports contingent worker oversight for supplemental contract Business Analysis resources that may be
    required.
  • Seeks to become subject matter expert on the processes and systems related to their assignments. Must
    have ability to create technical and training documentation as needed to support the Global Digital
    Technology organization.
  • Support and alignment with other work streams such as OTC and Manufacturing.
  • Work with the Managed service provider on all Inventory and Warehouse management activities and any
    activities related to the IM, WM, EWM Modules of SAP S4.
  • Support all integrations to automated HBR’s and handheld transactions as it relates to the S4 ERP and
    fringe applications within the SAP ecosystem. Supports integration to MES system. Support integration to
    external partners such as 3PL, 4PL and CMOs.

 

You must have these qualifications:

 

Education:

  • Bachelor’s degree or equivalent required, education preferably in Information Technology, Engineering, or
    Science discipline.


Education:

  • 8+ years of experience in application solution design standard requirements business analysis techniques
    such as data analysis, process analysis, interviewing, and use case development.
  • Technical training in SAP S4 EWM/WM required.
  • 7+ years total of SAP Warehouse Management experience and a 5+ years of SAP EWM experience
  • 7+ years of interfacing to 3PL’s and 4PL’s using a multitude of connection tools such as SAP PI/PO, Idoc’s,
    and other middleware toolsets
  • SAP EWM certification preferred
  • Lifesciences/Biotech or similarly regulated environment experience preferred
  • Familiarity with software/solution delivery life cycles
  • Facilitation, organization and written communication skills
  • Ability to work in ambiguous situations
  • Demonstrated skills in analysis and problem solving

 

Work hours:

  • Standard

Are you interested?

Then Mr André Amstad looks forward to receiving your application for confidential consideration. Please apply at amstadt@-we-make-it.ch For preliminary clarifications by telephone, please do not hesitate to contact us on 0844 844 040.

 

Region:
Region Bern
Kategorie:
Technische Berufe
Branche:
Chemie/Pharma

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